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Customer Resources

Customer Resources Page
This page contains the complete list of links to a number of resources targeted towards customers such as feedback forms and legal documents that are not listed here.

Warranties and Returns
This page contains the Warranties & Returns form.

General Guides

List of Installers
Click here to view our list of preferred installers - all states & territories.

Solar Power Calculator
Calculate how much power can be produced from your solar panels.

Selecting a 3G/4G Antenna
This guide covers the key differences between the different types, gains and constructions of all antennas listed on this website. Use this guide to find the most suitable antenna for your requirements.

Coverage Maps
Mobile phone and wireless Internet coverage maps for all major Australian and New Zealand networks (Optus, Vodafone, Telstra).

Frequently Asked Questions
Answers to questions about increasing speed with an antenna, reducing ping, congested areas, locating towers, security, and more.

Guide to Antenna Cables & Connectors
This guide explains the differences and when to use varying cable types and connectors..

Poor Mobile Coverage Explained
A detailed explanation on the different causes of mobile coverage blackspots.

Locating a Phone Tower
Locate your nearest phone tower and assess the surrounding terrain to determine the best performing antenna.

Access Your Phone's Signal Meter
A list of engineering menu codes and apps to view a more detailed breakdown of your phone's signal.

Understanding the Jargon
Don't quite understand all the units/acronyms/technical terms? We’ve got you covered here with non-technical versions.

Telstra 4G

Telstra 4G Explained
A comprehensive guide to Telstra 4G and the different 4G antennas.

Locating a Telstra 4G Tower
A follow on from the Locating a Phone Tower guide, this is an important step to ensure you've found a Telstra 4G 1800MHz tower.

Installing a 4G Antenna
A complete household 4G installation, resulting in +60Mbps over 14km from town.

What is MIMO?
A basic overview of Multiple In Multiple Out technology in your wireless internet modem - what it is, how it works.

Fastest Telstra 4G Speed
Learn how we achieved the fastest 4G speed recorded in Australia.

How to Force your Modem onto Telstra 4G
Using the Bigpond Mobile Broadband Connection Manager, learn how to force your modem to search only for 4G signals.
Find here also how to maximise your modem terminal by activating other functions such as SMS sending from your 4G modem.

Optus 4G

Optus 4G Explained
Technical details regarding the introduction of Optus 4G LTE.

Vodafone 4G

Vodafone 4G Explained
Technical Details regarding the introduction of Vodafone 4G LTE.

Mobile Broadband Technology

2G, 3G, Next-G, 4G - What's the difference?
This guide covers off the major differences between 'Generation' networks including link and physical layer variations.

Why we don't sell 21dBi Yagi's
A breakdown of Yagi mechanics and a buyer beware of falsely spec'd antennas.

Guide to Repeaters
This page provides some background on both active and passive mobile phone repeaters and how to set up a passive repeater.

Illegal Repeater Exposé
We lift the lid on dodgy online retailers claiming to sell legal repeaters for Telstra, Optus, and Vodafone.

Guide to Patch Leads
Overview of the different types of patch leads and their benefits.

Coaxial Cable Theory
Basic theory behind coaxial cables, as well as an explanation of the electrical characteristics relevant to high speed data applications.

Wireless Networking

Long Range WiFi/Extending WiFi Coverage using Ubiquiti NanoStation
How-to guide on the set up of a Ubiquiti NanoStation as a long range WiFi access point.

Setting up Ubiquiti Bullet as a WiFi Base Station
This guide will help you set up a Ubiquiti Bullet as a WiFi base station including best practices for surge protection and cabling.

3G/4G Solar Power Relay Station
A comprehensive guide on installing and configuring a solar powered 3G modem and re-transmitting internet to a location in a complete signal dead-spot.
Please note there is no similar solution available for mobile phone coverage.

Engineering Resources

Horizontal Isolation Calculator
Use this tool to calculate horizontal separation of collocated antennas using gain figures in the direction of the opposing antennas.

Vertical Isolation Calculator
Use this tool to calculate vertical separation of collocated antennas, using gain figures in the direction of the opposing antennas.

ACMA Emission Designator Converter
Converter tool for ACMA emission code interpretations and returning human readable explanations.

The Importance of the Normalised Field Pattern
Short guide we demonstrating the importance of factoring in the antenna radiation pattern when computer modelling RF transmissions.

List of Mobile Broadband Data Card Connectors
PDF document containing all major branded (ZTE, Sierra Wireless, Huawei, etc.) data cards and routers with their corresponding antenna port connectors (SSMB, TS-9, CRC9, etc.).

Sierra Wireless AT Modem Commands
PDF containing a list of modem terminal commands suitable for use with most Sierra Wireless modems, such as the Telstra/Bigpond 4G 320U, Ultimate 312U, and more.

ACMA Emissions Designator List
Explanation of emission designation codes. This PDF can be used in conjunction with Telco RF or ACMA Site Lookups.

Coaxial Cable Loss Calculator
Online calculator for coaxial cable attenuation. Executable download available here.